Parshat Ki Tisa
In 32:11 Moshe begins davening on behalf of the people. He had not yet even seen what they did. he simply heard from Hashem that they had done bad and he right away begins pleading for them.
What chutzpah. How can he ask for forgiveness on their behalf when he does not even know what they did? he has not seen the extent of their sin but he is already asking for mercy???
You do not need to delay your assistance just to find out details. if there is a way to help immediately, do so and worry about the details later.
Moshe first davened. he offered his immediate solution to calm the situation. Only after the tension is broken does he need to go get the details and deal with the specifics.